1. General
The following General Conditions of Use apply to all commercial relations between Makam Studio, 48, rue de la Méditerranée, 34000 Montpellier, France (hereinafter "Makam Studio") and any person, placing an order on the Makam Studio website.
Any customer who order, using the "Buy" button, by phone or by email, acknowledges having read these conditions. The applicable conditions are those published on the makamstudio.com website, on the date of the order by the customer.
2 Ordering Process
The Instruments presented on the Makam Studio site are generally manufactured following the customer's order.
Once the customer has validated and paid for their order, Makam Studio contacts their collaborators (Manufacturer, Expert, and Logistics Manager) and the customer receives a message which summarizes the duration of the following steps:
Manufacture of the Instrument.
Quality control by the expert Makam Studio.
Packaging.
Sending.
If the instrument is available, it receives a message which summarizes the duration of the following steps:
Quality control by the expert Makam Studio.
Packaging.
Sending.
These times are indicative and have no contractual value, but Makam Studio is committed to respecting them, or even to reducing them if possible. In all cases, the customer is regularly informed of the status of his order, namely:
Start of production.
End of production.
Result of Quality Control.
Sending date.
In the event that an instrument is not feasible within a reasonable period of time, Makam Studio contacts the customer to inform him, and to suggest that he modify his order or cancel it, with the possibility of being reimbursed.
Under no circumstances can Makam Studio be held responsible for delays related to the manufacture of a product.
3 Accessory Ordering Process
The accessories presented on the Makam Studio website and their prices are valid while stocks last.
In the event that an accessory is not available, Makam Studio will contact the customer as soon as possible to inform him, and to suggest that he modify his order or cancel it, with the possibility of being reimbursed.
Under no circumstances can Makam Studio be held responsible for the unavailability of a product.
If the accessory is available, the customer receives a message which summarizes the duration of the following steps:
Quality control by the expert Makam Studio.
Packaging.
Sending.
4 Identification of Instruments
The images of the instruments presented on the site are representative, but are not contractual. Indeed, the artisanal nature of these instruments means that the manufacturer, for the sake of quality, or because of the availability of quality materials, can make a different choice (another wood for example).
For instruments belonging to the Custom category, since it is the customer who defines the characteristics of the instrument he orders, the images are representative in terms of quality, and are not contractual.
In the event that the Luthier chooses another material, the customer will be informed by Makam Studio before the start of manufacture.
Makam Studio cannot be held responsible for the unavailability of a product, or a material necessary for its realization.
5 Instrument prices
The prices of the Instruments are presented, all taxes included, and excluding transport costs. These prices may change depending on the manufacturing constraints of our luthiers (increase in the cost of materials in particular).
For Custom instruments, prices are variable depending on the characteristics chosen by the customer.
6 Order
The customer can place an order on the website www.makamstudio.com, by email, or by phone.
To validate the order, the customer must identify himself by filling out an information form, indicating his name, first name, email address, postal address, delivery address and telephone number (for delivery in particular).
The customer, before placing an order, will have read the GTC.
Once the customer's personal information and the subject of his order have been the subject of a written confirmation, this will constitute proof of the transaction carried out, and will signify the customer's unreserved acceptance.
7 Payment of the order
The customer who places an order makes his payment by credit card. The cards accepted for the payment of the order are as follows: VISA, MASTERCARD, MAESTRO, AMERICAN EXPRESS.
The order is considered paid once the central bank card network validates the transaction. Otherwise the order will be automatically canceled.